MEPCO New Connection: Complete Online Application Guide

One of the easiest ways to avoid a rejected or delayed application is to choose the correct service before filling out the form. A new connection is generally for premises that need a new electricity supply point. If a meter is already installed, the right request may instead be a change of name, load extension or reduction, tariff change, or reconnection. MEPCO can confirm which application fits your circumstances.

Prepare these details before opening the form

• The complete address where electricity is required, including street, locality, and nearby landmark.
• The correct MEPCO subdivision for that address. A nearby bill can help identify it, but confirm the selection before submission.
• The applicant’s name, CNIC, mobile number, and a working email address if requested.
• The property ownership or occupancy papers and any owner consent required for a rented property.
• A realistic estimate of the electrical load and the correct tariff purpose, such as residential or commercial.

The online application route is intended to reduce paperwork and let applicants follow their request more easily. However, the exact screens and submission instructions can change. Begin at the official ENC portal or use the official MEPCO channel currently specified for new connections. Do not rely on an old screenshot or a third-party form if it conflicts with the instructions displayed by MEPCO.

1. 1
   Open the Official Application Channel

   Visit the ENC portal and look for the new connection application option. If the portal displays a notice directing MEPCO applicants to an official app, e-OPS channel, or customer facilitation office, follow the latest direction shown there.

2. 2
   Select MEPCO and Your Local Subdivision

   Choose Multan Electric Power Company (MEPCO) as the distribution company, then select the subdivision responsible for the premises where the meter is required. The subdivision depends on the property’s exact address, not simply the nearest major city.

3. 3
   Choose the Connection and Tariff Details

   Select the applicable connection category and tariff type, such as domestic, commercial, or another category offered in the official form. Enter the proposed load carefully; if you are unsure how to calculate it, ask MEPCO or a qualified electrical professional before submitting.

4. 4
   Complete Applicant and Premises Information

   Enter your name and CNIC details exactly as shown on your identity document. Add the service address, contact information, ownership or tenancy information, and any reference details requested by the official application.

5. 5
   Upload Clear Supporting Documents

   Upload the documents requested by the live portal in its accepted file formats and size limits. Make sure every page is readable, all corners are visible, and the applicant’s name and property details are consistent across documents.

6. 6
   Review, Agree to the Terms, and Submit

   Before submitting, check the selected subdivision, tariff, requested load, address, and uploaded files. Save the application receipt, tracking number, or acknowledgement generated by the system.

7. 7
   Complete Any Physical Verification or Document Submission

   MEPCO may verify the premises, inspect the site, or request original/physical copies as part of processing. Follow the specific instructions from the assigned office and keep a receipt for any documents handed in.

8. 8
   Wait for the Demand Notice and Pay Through an Authorized Channel

   If the application is approved and charges are assessed, MEPCO will issue a Demand Notice. Check the applicant details, sanctioned load, payable amount, and payment deadline before paying through the bank or channel named in the notice.

9. 9
   Submit Proof of Payment and Follow the Installation

   Keep the payment receipt and provide proof to MEPCO if the notice or office requires it. The connection is installed after the required verification, approvals, material availability, wiring checks, and other applicable steps are completed.

After submitting the online form: print and submit the application if required

Keep the tracking ID before leaving the confirmation page. If the current ENC interface provides a print option, use the official portal to retrieve the submitted form and follow any instructions to submit a signed printout or supporting papers to the concerned MEPCO office.

1. Return to the official ENC portal and look for the option to print or retrieve an application.
2. Select the relevant application type and MEPCO, if those fields are shown.
3. Enter the tracking ID or other identifier requested by the portal.
4. Review the retrieved form before printing; check that the name, address, tariff, and load are correct.
5. Attach the documents requested by the official checklist and submit them to the office only if the current procedure requires physical submission.
6. Ask for an acknowledgement or receipt when handing over any paperwork.

Prepare your documents before starting the application so you do not have to stop halfway through the form. The exact checklist may differ according to the tariff, ownership arrangement, connection category, and current MEPCO instructions. Use the list below as a preparation guide and confirm the final requirements on the official application.

Tips for Preparing Uploads

• Use a scanner or take a clear photograph in good lighting; avoid glare, shadows, cropped edges, and blurred text.
• Make sure the file format and maximum upload size meet the current portal requirements. Do not assume that every document must be exactly 300 KB; follow the limits displayed on the live form.
• Use clear file names, such as Applicant-CNIC or Property-Document, if the portal permits file naming.
• Keep the original documents available in case MEPCO asks to inspect or verify them.
• Do not upload another person’s identity document or share CNIC copies with unofficial agents.

NEPRA’s Consumer Service Manual groups new connection applications by the requested load and supply voltage. The category affects the level of review and the process used to assess and approve the connection. The table below summarises the general categories described in the manual; MEPCO determines the applicable category from the application and technical assessment.

These are regulatory load categories, not a guarantee that every property can receive a particular connection at the selected voltage. MEPCO may need to assess the local distribution network, transformer capacity, distance from existing infrastructure, sanctioned load, and applicable technical requirements.

A Demand Notice is the official document that states the amount payable for the proposed connection after MEPCO has assessed the application. It is not the same as the application receipt or tracking number. The payable amount is case-specific and can depend on the approved load, connection type, service estimate, security deposit, network work, and other applicable charges.

How to retrieve a Demand Notice

When the application reaches the assessment stage, use the official channel identified by MEPCO to check whether a Demand Notice is available. If the ENC portal provides a print or download option, follow the fields shown on that page; it may ask for your tracking ID, CNIC, application type, or company selection.

1. Open the official ENC portal or the current official MEPCO channel.
2. Choose the Demand Notice or print/download option if it is available for your application.
3. Enter the exact application identifier requested by the system.
4. Before downloading or printing, confirm the applicant name, premises, load, amount, and due date.
5. Pay only through the authorized channel shown on the valid notice and retain the payment receipt.
6. If the portal asks you to upload proof of payment or a paid notice, complete that step and submit a copy to MEPCO if instructed.

If you cannot find the Demand Notice online, it does not automatically mean the application has been rejected. Check the status and contact the office responsible for the application.

Can the Demand Notice Be Paid Online?

Available payment options may vary by notice, bank, and the current MEPCO process. Do not assume that a Demand Notice can be paid through every mobile wallet or ordinary electricity-bill payment menu. Follow the instructions printed on the notice and confirm any uncertainty with the issuing MEPCO office.

Save the tracking ID or acknowledgement number shown after submission. Depending on the current MEPCO application channel, you may be able to use it in the ENC tracking facility or the official app or service indicated by MEPCO. Keep the exact number and check that you have selected MEPCO if the tracking screen asks you to choose a distribution company.

1. Open the official tracking page or application channel named in your submission receipt.
2. Select MEPCO if the system asks for the distribution company.
3. Enter your tracking ID exactly as issued, without adding spaces or changing characters.
4. Review the latest status and any request for missing documents, site inspection, or further action.
5. If the record cannot be found, confirm that the application was submitted successfully and contact the subdivision or facilitation office shown in the acknowledgement.

Keep screenshots or copies of status updates and any official messages. If MEPCO asks for an additional document, provide it through the approved channel and retain proof of submission.

The revised NEPRA Consumer Service Manual dated November 26, 2025 lists the following category-level timeframes in Annexure III. These are the published processing schedules for the steps shown in the manual, not a promise that every application will finish on the same date regardless of site conditions or missing information.

These figures are taken from Annexure III of the NEPRA Consumer Service Manual (revised November 2025). Confirm the latest applicable rules with MEPCO, especially if a later amendment has been issued or the application requires additional network work.

If the application appears to have exceeded the applicable timeframe, keep the application receipt, Demand Notice, payment proof, and status history. Raise the matter through MEPCO’s official customer facilitation or complaint process and refer to the current NEPRA rules if you need to escalate it.

There is no single fixed price that applies to every MEPCO new connection. The amount on a Demand Notice is calculated for the particular application and can vary with the requested and approved load, tariff category, security deposit, service line requirements, distance and condition of the available network, and the work that must be completed.

If an agent promises a meter for a fixed cash amount before MEPCO has assessed the application, be cautious. Only the official estimate and Demand Notice can establish the payable amount for your case.

• Use official websites and apps. Start with the ENC portal or the channel identified by MEPCO. Check the web address carefully before entering personal information.
• Never share passwords or one-time codes. An application helper should not need your bank PIN, wallet PIN, or OTP.
• Pay only against an official notice. Confirm the amount and authorized payment channel before transferring money.
• Get receipts for documents and payments. Keep a copy of the application, Demand Notice, bank receipt, and any office acknowledgement.
• Use qualified electrical workers. Do not energize new wiring or connect your premises to the distribution network yourself. Follow MEPCO’s inspection and safety requirements.
• Do not assume approval means immediate installation. The connection must pass the applicable technical and administrative stages before supply begins.